Please explore the list of FAQs below to see if you find the answers you need. If not, don’t hesitate to get in touch using the form on the right to send us your query.

How do I refer my patients to North East London NHS Treatment Centre?

There are a number of ways to refer your patients to us. You can either make a direct referral via email, post, or through the NHS e-Referral Service: ebs.ncrs.nhs.uk. For more information on how to refer your patients please click here.

What NHS treatments are available to my patients?

We offer a wide range of surgical treatments, details of which can be found here.

Who are your consultants?

We are proud to offer a fully consultant-delivered service. Please click here to see our consultants by specialty.

Where can I see the Quality Account report?

We publish our quality account on an annual basis. Read our current Quality Account here.

What are the average waiting times to first appointment?

We pride ourselves on our short waiting times, and understand the importance of getting your patients treated as soon as possible. View our current waiting times here.

What are the average waiting times from appointment to treatment?

We pride ourselves on our short waiting times, and understand the importance of getting your patients treated as soon as possible. View our current waiting times here.

Who can I contact directly at the Hospital?

Admin Enquiries / Reception – 0333 200 4069

Who can my patients speak to after their treatment?

To help patients recover post-treatment we have a Patient Advice Line – 07580 600 446. Patients can call us to speak to a member of the clinical team. This helpline is designed to ensure that recovery is as speedy and successful as possible, so please advise your patients to use it as much as they need to.

What are the exclusion criteria?

In order to be referred to us for treatment, the patient must:

  • have a Body Mass Index of 42 or less for general anaesthetic, or a BMI of 45 of less for local anaesthetic (under 160kg and able to transfer independently)
  • be 18 years old or over
  • not be pregnant
  • not require complex rehabilitation or have a chronic disease that would require immediate post-operative care in an ITU
  • not have sickle cell anaemia, renal failure, a high suspicion of cancer, or have had a cardiac arrest in the last six months.

As long as the condition is managed, and the patient is stable upon admission for treatment, we can accept patients with:

  • Angina
  • Asthma
  • Atrial Fibrillation
  • Diabetes
  • High blood pressure
  • Parkinson’s Disease
  • Dementia